Is the item I want to buy available?
In the unlikely event that the item is no longer available, or that Vivifromage has made a pricing mistake, I will be advised of this and Vivifromage will send me a refund if I already paid.
Vivifromage may offer me substitute goods - of course I can decide not to accept the substitute goods.
What forms of payment are accepted?
European Union : Paypal, bank transfer.
Rest of the world : Paypal only.
Which shipping option should I choose?
I can choose between several options: priority mail, tracked priority mail or insured priority mail. This last option is the only one that offers an insurance, but it’s more expensive. It’s up to me to decide if I want to pay more.
When choosing free shipping, the order will be shipped via priority mail.
What is the usual delivery time?
It usually takes 4 to 15 days, depending on where I live, but it can take up to 4 weeks.
Can I cancel my order?
I can cancel my order up to 7 working days after delivery.
Vivifromage will give my money back, excluding the original postage charges, as a credit store (within 30 days)
I must return the goods to Vivifromage at my own expense. If I fail to take reasonable care of the goods before they are returned to Vivifromage, and this results in damage or deterioration, Vivifromage will charge me for the reduction in value.
This policy does not apply to the custom orders, which are exempt from the right to cancel.
I’d like to know more…
I can refer to the general conditions of sale and to the website policies or I can contact Vivifromage.