This website is owned and operated by Virginie JANIN (Vivifromage)
Company registration number: SIREN 524157765

Making a contract with Vivifromage

When you place an order with Vivifromage, you are making an offer to buy goods. Vivifromage will send you an e-mail to confirm that she has received your order.

In the unlikely event that the goods are no longer available, or that Vivifromage has made a pricing mistake, Vivifromage will advise you of this and will send you a refund if you already paid. There will be no contract between you and Vivifromage.

If the goods you order are not available, Vivifromage may offer you substitute goods - you can decide not to accept the substitute goods.

How to place an order

Please pay attention to the given address and correct input errors prior to the placing of the order.

Placing an order means that you agree with these General Terms and Conditions of Sale.


Vivifromage cannot be held responsible if the goods are lost or damaged in transit.

Choosing an insured and tracked shipping option is highly recommended. Please read this page to know more about the shipping options.

Cancellation and returns

This policy does not apply to the custom orders, which are exempt from the right to cancel.

You can cancel your contract before delivery, and up to 7 working days after delivery. To do this, please e -mail Vivifromage. Vivifromage will refund your money as a store credit (excluding the original postage charges if you opted for another shipping option) within 30 days.

If you cancel, you must return the goods to Vivifromage at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

If you fail to take reasonable care of the goods before they are returned to Vivifromage, and this results in damage or deterioration, Vivifromage will charge you for the reduction in value.

Changes to these terms

These terms were last changed on 16 December 2017.

Vivifromage may change these terms and conditions at any time, please do not assume that the same terms will apply to future orders.